How top leaders welcome feedback

In her book Radical Candour, on pp. 20-21, Kim Scott (linkedin.com/in/kimm4) relays the following vignette in an interaction with Sheryl Sandberg when Scott and Sandberg both worked for Google.

‘Sheryl laughed, “When you do that thing with you hand, I feel like you’re ignoring what I’m telling you. I can see I am going to have to be really direct to get to you. You are one of the smartest people I know but saying ‘um’ so much makes you sound stupid” ++

Scott’s response to Sandberg’s statement was:

‘Now THAT got my attention.’

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7 ways to make an impact without speaking

Any time someone can see and hear you, it forms and impression and a potential for loss or gain. If you maximise the number of positive impressions you leave – you maximise your strike-rate in getting what you want.
The number of non-verbal (non-word) communication channels listed below, described by body language researcher Judee K. Burgoon, might surprise you.
In your work life speaking and listening, are you maximising the number of positive impressions you convey through these channels?
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Is your handshake letting you down?

“Body language  – as well as gesture – can play and important part (in people liking us in a first meeting) but the science also shows that there is something uniquely psychologically comforting about the handshake.”

This quote is from an excellent book, The Handshake by Ella A-Shamahi.

Do you have an above average or below average handshake?** I am a noticer of handshakes and I don’t get many that impress me.

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Powerful body language techniques you can use immediately

In the 3:50 minute video clip of a live module of my Plan and deliver memorable presentations program – I work with participants at a syndicate table explaining and demonstrating various body language and gesturing techniques.

You can emulate the techniques – first in safe interactions – to present yourself and communicate your ideas with more impact.**

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Why talent is overrated

A number of years ago I wrote a short Australian Financial Review Letter to the Editor.

The letter was in response to an article in the AFR where a person named Tony Rutigliano stated that, ‘Training is of little benefit in sales.’

Here’s my letter retort to Rutigliano’s sweeping statement, titled

Good sales people make themselves (it will take you 40 seconds to read).

Own the Conversation

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