Any time someone can see and hear you, it forms and impression and a potential for loss or gain. If you maximise the number of positive impressions you leave – you maximise your strike-rate in getting what you want.

The number of non-verbal (non-word) communication channels listed below, described by body language researcher Judee K. Burgoon, might surprise you.

In your work life speaking and listening, are you maximising the number of positive impressions you convey through these channels?