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Since March 2009 I’ve written over 600 articles providing insights, guidance and commentary on how communication influences business and the world around us.

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How to craft a clear message

When I first work with a client in one on one format, or with a group of participants in my ‘Delivering memorable messages’ program, one common area that people struggle with, is how to be very clear on what their take away message(s) is – that they want the audience to retain and/or act upon – and then be able to translate that words into a one to two sentences or up to three bullet points.

Here is a simple, powerful process to determine your take away message(s) prior to delivering a presentation.

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Jargon monoxide and how to fix it

“So, what Laszlo did was he put in a simple rule, which I would call good friction, which was, if you are going to do more than four interviews before making a decision about hiring a candidate, you have to get written permission from me, an executive vice president. And the number of interviews dropped quite considerably after that.”

The above quote is from a great article, Jargon monoxide, friction fixers and the meeting that could have been an email. It refers to Google’s former Head of People Operations, Lazlo Bock’s dictate to fellow team members who were doing too many interviews (20 plus) with potential candidates for a job at Google.

Here are other points from the article that resonated with me:

# “To me, culture is essentially the expectations about behavior in an organization that people hold for themselves and hold others responsible for.” (This is the best and most concise definition of culture I’ve heard to date).

# “One of the things that I’ve been obsessed with for years is the notion of “jargon monoxide”—that is, people in organizations often use language that, well, means nothing.”

# “And I would say to leaders, “Do you unknowingly have incentives in your organization for people to add complexity, and maybe even punish people who don’t play that game?”

# “But if you are making a bet that’s so big that it’s going to kill or hobble your company, you’ve got to slow down and really do that heavy analysis—and good friction is absolutely necessary here.” 

Own the Conversation

Implementation Ideas

  1. In the next seven days aim to identify and reduce or eliminate a jargon word or phrase from your spoken vocabulary.
  2. Consider how you can reduce the number of interviews a potential candidate needs to have, before being offered a job in your organisation.

How to network without feeling dirty

In the book the author of the book Act like a leader, Think like a leader, Hermania Ibarra shares a study about networking, by professors Tizina Casciaro, Francesca Gina and Marym Kouchaki. Here is a link to an abstract of the study.

The research distinguished instrumental networking *(making connections to advance one’s career) with personal networking (making spontaneous connections that aims to build friendly, collegial connections). The authors mention that their MBA students has a strong distaste for instrumental networking?

Do you have a strong distaste for instrumental networking*?

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How to communicate like George Clooney

Consider these two bits of information.

#1. “If you stop moving your head around, you’ll be a movie star”.** (director, Steven Spielberg, speaking to actor George Clooney on the set of the television series ER quoted in a New Yorker magazine article.

#2. Below is a 26:55 minute video clip of an interview with actor Hugh Laurie. Laurie is a captivating speaker.* Watch as much of the clip as you want to. What I want you to pay attention to, are his shoulders.

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Your first meeting, as a leader of a new team, is crucial

“(Bryant) What were some early moves you made, in terms of culture, in your current role?

(Kenny) From Day 1, I wanted to establish that it was a culture of respect and generosity and truthfulness, and that we were going to work together to solve problems.

On my first day, I met all the employees at a quarterly ad sales meeting The first presentation started – and this was January 2012 – and we had just come off a big quarter because of Hurricane Irene.

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Better understand your team by using these questions

My view, is that people will make judgements about you, on the quality of your questions, not your answers.

With that thought in mind, below are 22 questions leaders can ask their team members to understand the teams’ thinking, feelings, views and about their operation, themselves, et al.

Questions to ask, for newly appointed leaders and for leaders who have been in their role beyond the newly appointed stage:

  1. Tell me one thing you really like about the company, and one thing that frustrates you about the company?
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