Here an easy way to practice for informal interaction with senior execs

Picture this. You’ve just sat down and settled yourself at a meeting room table. You look at your prospective client. What’s the first thing you usually say? One question you can use to gauge how to approach the meeting is this one: ‘How’s the day started?’ or if the meeting is in the middle of the day, use ‘How’s the day been going?’.Continue reading

Top communicators master these 10 types of interactions

In business, the 10 most important interaction/presentation types to master fall into three categories: Face to face, standing; Face to face, sitting; and Phone interactions/presentations.

The best executives I know can (with minimal preparation time) shift between any of the interaction/presentation types and enter into and ‘perform’ in them at a high level.Continue reading

How to project certainty when shaking hands

How good is your handshake? In Western cultures, in business environments, the handshake is the only regular, physical contact you’ll have with another person. So it makes sense to have a good one. You no doubt have heard that you should have a good handshake because it makes an important, first impression.  But what constitutes a good handshake?Continue reading

Do you talk/don’t talk from nervousness?

Picture this: You’re about to deliver a sales presentation to a prospective client. You’re in the reception area at a client’s office. The client greets you. Now, you’re walking with the person to the meeting room (imagine it’s a 20 second journey). Do you talk or not talk during that time?Continue reading

What to say at reception to save time and project certainty

Imagine this situation. You enter into a business premises, reception area and walk to the reception desk. The receptionist acknowledges you. Now, think of what you usually say, from this point on in the interaction. Handling this situation well might come easily to you, but many business people I observe, mishandle this encounter.Continue reading