‘Feedback is the axis on which your organisation’s culture turns.’
This quote, from an excellent article by David Rock – Using neuroscience to make feedback feel and work better – made me stop and think.
– Feedback is the essence of intelligence . . . allows us to develop more complex responses to the environment . . . allows us to follow a purpose.
-Typical feedback conversations are about as pleasant as a root canal.
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And your ability
so that other can both understand and buy in, is an extraordinary asset and a requirement to achieve true leadership.”
These telling words are from p.79 of billionaire businessman and philanthropist Sam Zell’s book, Money talks and bull* walks
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In this 63 minute ‘How to speak’ clip professor Patrick Winston of MIT (Massachusetts Institute of Technology) maintains success in life will largely be determined by these three things (listed in order of importance).
I’ve never heard a better distilled definition of success.
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In her book Radical Candour, on pp. 20-21, Kim Scott (linkedin.com/in/kimm4) relays the following vignette in an interaction with Sheryl Sandberg when Scott and Sandberg both worked for Google.
‘Sheryl laughed, “When you do that thing with you hand, I feel like you’re ignoring what I’m telling you. I can see I am going to have to be really direct to get to you. You are one of the smartest people I know but saying ‘um’ so much makes you sound stupid” ++
Scott’s response to Sandberg’s statement was:
