‘Feedback is the axis on which your organisation’s culture turns.’

This quote, from an excellent article by David Rock – Using neuroscience to make feedback feel and work better – made me stop and think.

Other memorable quotes for me from the article include:

– Feedback is the essence of intelligence . . . allows us to develop more complex responses to the environment . . . allows us to follow a purpose.

-Typical feedback conversations are about as pleasant as a root canal.

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