Once a person convinces himself/herself of something, the voice, face and body ‘play along’. This is what I saw and heard demonstrated, by Craig Thomson, when he delivered his speech in Federal Parliament last week.Continue reading
How to give feedback – proven ways
‘There is no failure – only feedback and learning opportunities’. This is a key ‘frame’ around my sales presentation and speech communication work. People openly give each other feedback about the messages they deliver, and about how they speak and present those messages.Continue reading
Craig Thomson victim performance
An easy way to understand what you’re clients think of you
Imagine this scenario. At a restaurant, a client of yours is having lunch with another person. You happen to be at the same restaurant and briefly drop by your client’s table to say ‘hi’. Then you go on your way. Once you’ve left, the other person asks your client, “What does he/she do?”Continue reading
A concise definition of what the best leaders do
“The best and most memorable leaders create the conditions for people to be encouraged, challenged and supported, so they can become stronger and more capable in what they do.” Meg Wheatley, Management philosopher.Continue reading
Learn the characteristics of an emphatic voice tone
Whether you’re negotiating your own salary, or you’re the boss determining what salary to give a person, a consistent, emphatic tone conveying confidence is critical. These are the results of an experiment conducted by Jared Curhan et others, quoted in The science of subtle signals, Mark Buchanan, Strategy+Business, Autumn 2007/ Issue 48. http://www.strategy-business.com/article/07307?gko=4a97aContinue reading