The Winning Voice

Once a person convinces himself/herself of something, the voice, face and body ‘play along’. This is what I saw and heard demonstrated, by Craig Thomson, when he delivered his speech in Federal [...]

‘There is no failure – only feedback and learning opportunities’. This is a key ‘frame’ around my sales presentation and speech communication work. People openly give each other feedback about [...]

Imagine this scenario. At a restaurant, a client of yours is having lunch with another person. You happen to be at the same restaurant and briefly drop by your client’s table to say [...]

“The best and most memorable leaders create the conditions for people to be encouraged, challenged and supported, so they can become stronger and more capable in what they do.” Meg Wheatley, [...]

Whether you’re negotiating your own salary, or you’re the boss determining what salary to give a person, a consistent, emphatic tone conveying confidence is critical. These are the results [...]