Did you believe the messenger? My analysis of the Optus CEO’s response to the outage

Against the benchmark of a credible, believable, self-assured CEO of a major enterprise in a media regarding a significant crisis – conveyed through their affect, body language, speech and words – I scored Kelly Bayer-Rosmarin’s performance in her 8 September, six minute Australian Broadcast Corporation TV interview with presenter Joe O’Brien as: 6.5/10.

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What EVERYBODY ought to know about their speaking voice

Consider this . . .

What speaking behaviour regularly bores an audience?

You know this. It’s the monotonous voice.

First, the monotonous voice ‘loses’ the ear of an audience.  Then, the minds of audience members start to wander . . .  to other things…

‘let’s see I’ve got to get some chicken on the way home, the dry cleaning, then . . . ‘

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