Did you believe the messenger? My analysis of the Optus CEO’s response to the outage

Against the benchmark of a credible, believable, self-assured CEO of a major enterprise in a media regarding a significant crisis – conveyed through their affect, body language, speech and words – I scored Kelly Bayer-Rosmarin’s performance in her 8 September, six minute Australian Broadcast Corporation TV interview with presenter Joe O’Brien as: 6.5/10.

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