The Winning Voice

Julia Gillard looked and sounded very much the leader and Prime Minister in her first interview last night with Kerry O’Brien. Rather than being thrown by the rapid events that thrust her [...]

How can you listen so people want to speak to you? Another technique to add to the DBAE technique shared in last week’s blog is to use a ‘pause gap’. A pause gap is a full, one second gap after [...]

You never get a second chance to listen to someone the first time – because if you’re daydreaming that might be the precise moment they’re sharing the key bit of information, or [...]

Your voicemail greeting might be the first impression a potential customer has of you. Make it a good impression. Start your greeting with ‘You’re through to. . .’ (this indicates a [...]

Paul Howes outpointed Clive Palmer in yesterday’s National Press Club debate on the ‘Resources Super Profits Policy: Tax Reform or Tax Grab?’ Leaving aside who won the battle of the [...]