The greates enemy of communication explained

‘The greatest enemy of communication – is the illusion of it.’  This quote is attributed to Pierre Martineau. What does it mean? Simply this: There is potential danger in assuming (the illusion) that a message you have communicated to another person, has been received by the person as you had intended.

To guard against the illusion of communication I coach my Continue reading

How to leave a voice mail message

When leaving a voice mail message, use an open – middle -close structure, make it brief and when you need to leave a phone number speak it at writing speed and repeat it twice. (to speak at writing speed air write each number as you speak it).  For Australian mobile numbers always Continue reading

Why you need to project certainty

People will believe your certainty. They may not know if an idea is good or not – but they will believe how certain you are that it is a good idea. Your certainty is portrayed through your face and body language, how you handle, carry and conduct yourself, through your Continue reading