Most people think effective communication is about what you say.

In reality, it is far more about when, how, and to whom you say it.

A useful working definition of effective communication is:

Saying the right thing, to the right person, at the right time, in the right place, in the right way, for the right reason.

You won’t get all six right every time.

But the closer you get, the more likely your message will be heard — and acted upon.

And nowhere does this matter more than when you’re communicating upwards.

Continue reading