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Jim Donovan on “Managing Client Relationships”

How does this person make me feel – before I even process their words?

I just watched a superb 17-minute talk by investment banker Jim Donovan called
“Managing Client Relationships.”

Yes, the content is strong.
But what really stood out to me was how he communicates:

  • Still, grounded posture
  • Slow, deliberate cadence
  • Calm certainty
  • No performance – just presence

He’s deeply believable.

Not because he’s trying to persuade, but because he looks and sounds like he knows what he’s talking about.

If you watch the clip, try this simple exercise:

Don’t ask, “Do I agree with him?”
Ask, “How does he make me feel?”

Then pick one small thing you could borrow:

  • his pacing
  • his stillness
  • his certainty
  • his lack of verbal clutter

That’s how executive presence is built – one borrowed behaviour at a time.

Watch the clip here:
https://lnkd.in/guymZaG5

Jim Donovan on “Managing Client Relationships”
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