The Winning Voice

A few weeks ago I went to Stanton Library in North Sydney to hear author Alexandra Smith give a presentation about her recently published book,

You may know of former heavyweight boxer,Mike Tyson's famous quotation, "Everyone has a plan until they get punched in the mouth."** I mention this quotation, [...]

Last week I shared my analysis of a three minute video clip spoken by the former Westpac CEO. On the theme of 'What matter is what the customer perceives' let me share more [...]

“For 40 years I had been making deposits in my ability to take-off, fly and land aircraft. On that fateful day I made a huge withdrawal from those deposits. [...]