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The value of letting other people blow their stack

“Well sir I really can’t get mad at a fellow like that. You see, he really isn’t mad at me. I was just the scapegoat. The poor fellow may be in bad trouble with his wife, or his business may be off, or maybe he feels inferior and this was his golden chance to feel like a wheel. Continue reading

David Swartz
High-stakes communication for senior leaders
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