The Winning Voice

Imagine this situation. You’re making a stand-up presentation and someone interjects with an aggressive statement. Think how you would move your body (if at all) to demonstrate confidence in this [...]

Professional, knowledgeable, friendly. These adjectives describe a customer service person I interacted with at an Apple shop last month.

One of the key messages I share with my sales presentation and senior executive clients is, ‘Less is more’. That is, being able to convey your thoughts with less words, has more impact. (ie. than [...]

As we start a new year, one way to be more effective in your work is to hone how you plan and deliver your spoken messages and presentations. Below is the my take on the key difference between [...]